Terms & Conditions

Notice for cancelling lessons and refunds 

You must give at least 48 hours’ notice to your Instructor if you wish to cancel or re-arrange a booked lesson.  Failure to do so may result in your Instructor charging you the full amount for that lesson.  In the case of pre-booked Intensive Courses, the instructor requires 10 clear days for cancellations otherwise the Instructor reserves the right to charge for all cancelled hours. 

You understand and acknowledge that lesson fees paid for prepaid lessons must be applied to lessons by you within 2 years of the date of your original payment.  You acknowledge that you will not be entitled to a refund of any lesson fees not applied to lessons, or to utilise lesson fees paid for booking further lessons, after the expiry of this period.

Following payment in advance for a lesson or an Intensive Course, a lesson schedule will be emailed to confirm the details of the payment and/or the course as applicable.  If you disagree with the details in the email, you should contact your Instructor immediately. 

Conditions for terminating bookings 

Transferring prepaid lessons 

You cannot sell or transfer lessons which have been purchased in your name to any other person. 

Liability 

Your Instructor is not liable to you for any loss or damage caused where, and to the extent that: there is no breach of a legal duty owed to you by the relevant person or body 

such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty 

any such loss or damage, or increase in the same, results from any breach or omission by you any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body, your Instructor shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption. 

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer. 

Use of personal information 

Information about yourself that you provide your Instructor (whether under our contract (or contracts) with you) may be used to: 

Identify you. 

Help administer, and contact you about improved administration of, any accounts, services and products provided to you. 

Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity. 

Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information. 

Help identify accounts, services and/or products which we feel may be of interest to you.  We may do this by automatic means using a scoring system, which uses the information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies). 

Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners. We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, as part of the process of selling one or more of our businesses, or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this; and 

Allow our selected partners to contact you about products and services offered by them. They will only contact you in this way if you have previously indicated your consent. 

Details of our current offers can be found on our website. 

Intensive Courses – Terms and Conditions 

An Intensive Course is when there is 4 weeks or less from the date of the first planned lesson to the booked test date.  Before making a booking for an Intensive Course please be aware of the following terms and conditions: 

Booking of an Intensive Course package consists of at least 10 hours’ worth of driving instructor and tuition vehicle time. 

If you have booked a 10 hr.  Intensive Course during the first 2 hours you will be assessed by your driving instructor. If after the initial two-hour assessment, the Driving Instructor tells you that you are not ready we will not take you to test. 

For 20, 30- and 40-hour Intensive Courses if you need additional tuition prior to the test your Instructor will explain this to you.  You will need to be available for the time slots he/she is available should you wish to take these lessons.  If you cannot take the required hours, we will not be able to take you for test. 

The Driving & Vehicle Standards Agency stipulate that you need to give three clear working days to cancel your test.  This may mean that you may/will lose your Driving & Vehicle Standards Agency test fee if your Instructor says you are not ready for test dependent on the gap between first lesson and test. 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the CCR) allow for a 14-day cancellation period however as an Intensive Course requires we supply the course to your specification and perform certain functions within 48 hrs of joining the course i.e. a test booked at a chosen test centre, the instructor setting aside time to conduct the course, study material being issued on receipt of the booking, therefore the customer understands and agrees that the cancellation period set out in the CCR does not apply and agrees to waive your statutory right of cancellation. 

Right to cancel 

It is our responsibility to supply you with goods and services that meet your consumer rights.  If you have any concerns that we may not have met our legal obligations, please contact us.  If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer service on 08454 040506 or www.adviceguide.org.uk.  To exercise your right to cancel you must inform us of your decision by a clear statement (eg a phone call, letter sent by post or email).  To meet the 14-day cancellation deadline you should let us know that you wish to cancel before the 14-day cancellation period has expired.  If you want to put this in writing, this can be sent to us at the registered address. 

For cancellation terms for Intensive Courses – see above 

If you change your mind within 14 days of booking all other pre-booked lessons, we will reimburse you all that you have paid us. 

Refunds for study material will only be considered if the material is returned to the registered address in resalable condition within the 14-day period. The cost of returning the material is the responsibility of the customer. 

We will make the reimbursement without undue delay, and not later than: 

(a) 14 days after the day that we received the study material, that we supplied back from you, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the study material  

We will make the reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the study material back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

Your use of our website is subject to these terms, and by using our website you show your agreement to such terms.  If you do not agree to these terms, please do not use the website.  You may copy or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute, or publish any information from this site without our express permission.  At any time, we may, without notice make changes to this site or to the services or products described in this site.  Information on this website may contain 

technical inaccuracies or typographical errors.  Information may be changed or updated without notice. 

We may also make improvements and/or changes in the products described in this information at any time without notice.